Last Updated: [06/08/2025]
At ERAHMOUNI AGENCY LLC, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy for eligible products. Please read the following guidelines to understand our process for returns and refunds.
Eligibility for Returns
You are eligible for a return if the product:
- Is in its original packaging, unused, and in resalable condition.
- Is returned within 30 days of the purchase date.
- Was purchased directly from errahmounni.com.
Non-returnable items include:
- Perishable items like pet food.
- Items that are marked as final sale or clearance.
- Customized or personalized pet products.
How to Return an Item
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at contact@errahmounni.com or call us at +1 (319) 435-0354.
- Provide Details: Include your order number, the product you wish to return, and the reason for the return.
- Return Instructions: We will send you a return label along with instructions on how to send the item back to us.
Shipping Costs for Returns: Return shipping is at the customer’s expense unless the product was defective or damaged upon arrival.
Refund Process
Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase.
- Refund Timeframe: Refunds typically take 5-7 business days to process once we receive the returned product. The exact time may vary depending on your bank or credit card company.
- Partial Refunds: In certain cases, partial refunds may be granted for opened or damaged products that are still in resalable condition.
Exchanges
If you would like to exchange an item for a different one, we recommend initiating a return and then placing a new order for the desired item.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately with photos of the damaged goods. We will provide a full refund or replacement, including the return shipping costs.
Non-Refundable Charges
- Shipping fees for returns (except in cases of damaged or defective products).
- Gift wrap charges (if applicable).
Changes to This Policy
We reserve the right to update or change our refund and returns policy at any time. Any updates will be posted on this page, and the revised date will be reflected at the top of the policy. We encourage you to review this policy periodically.
For any questions or concerns, please don’t hesitate to contact us at contact@errahmounni.com or call us at +1 (319) 435-0354.